PKR Solat Privacy Policy – How We Protect Your Data

1Who We Are

PKR Solat is an online gaming platform operated at pkrsolat.net, designed specifically for players in Pakistan. References to "PKR Solat", "we", "us", and "our" throughout this Privacy Policy all refer to the operator of this platform.

For the purposes of data protection, PKR Solat acts as the data controller — meaning we determine the purposes and means of processing your personal information. Where we engage third-party service providers (for example, payment processors or security audit firms), they act as data processors under our instruction and are contractually bound to handle your data only as directed.

For any privacy-related question, request, or complaint, the primary point of contact is: support@pkrsolat.net

2Data We Collect About You

PKR Solat collects personal data in two main ways — information you provide directly, and information generated automatically when you use the platform.

• PKR Solat does not collect your bank account passwords, full card numbers (only masked last four digits are stored), or biometric data.
• Location data beyond your IP address is not collected. PKR Solat does not request GPS access from your device.
• If you contact PKR Solat support, the conversation is logged for quality assurance, dispute resolution, and account security purposes.

3How PKR Solat Uses Your Data

Every use of your data at PKR Solat has a specific, stated purpose. We do not use your information in ways that go beyond what is described below.

• Account management — Creating, maintaining, and securing your PKR Solat account. This includes verifying your identity, processing login requests, and sending authentication codes.
• Payment processing — Executing your deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or Visa/Mastercard. Your payment details are shared only with the payment provider required to complete each transaction.
• Fraud prevention and security — Monitoring for unusual account activity, duplicate accounts, suspected bonus abuse, or any other behaviour that may indicate fraud or a breach of our Terms and Conditions.
• Responsible gaming — Using game history and deposit patterns to identify signs of problem gambling behaviour, in line with our Responsible Gaming Policy. PKR Solat may reach out proactively if usage patterns are a concern.
• Legal compliance — Retaining records and responding to lawful requests from regulatory or law enforcement authorities where required.
• Customer support — Using your account information and interaction history to resolve issues you raise with the PKR Solat support team.
• Platform improvement — Aggregated and anonymised usage data helps PKR Solat understand which features are working well and what needs improvement. This data cannot be traced back to individual players.
• Marketing communications — Only if you have opted in, we may send you information about promotions and offers via SMS. You can opt out at any time. See Section 12 for full details.

4Legal Basis for Processing

PKR Solat processes your personal data on the following legal grounds, depending on the purpose:

• Contract performance — Processing your registration data, account details, and payment information is necessary to deliver the gaming services you have signed up for. Without this data, PKR Solat cannot operate your account.
• Legitimate interest — Fraud prevention, platform security, and basic service improvement are processed on the basis of legitimate interest, balanced against your privacy rights.
• Legal obligation — Certain data is retained to comply with anti-money laundering, age verification, and financial record-keeping requirements.
• Consent — Marketing communications are sent only where you have actively opted in. This consent can be withdrawn at any time.

5Payment Data and Financial Information

Given that PKR Solat handles real-money transactions in PKR, we want to be especially transparent about how payment-related information is managed.

• PKR Solat does not store full card numbers. Only the last four digits and card type are retained for reference purposes. Full card data is handled directly by the payment gateway and never passes through PKR Solat's servers.
• Mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay) are stored in encrypted form and used only to process transactions initiated by you.
• Bank IBFT account details (IBAN) are stored in encrypted form and associated with your account for future withdrawal use. You can update or remove saved accounts from your account settings.
• Transaction history — every deposit and withdrawal — is retained for a minimum of 5 years to comply with financial record-keeping requirements. You can view your full transaction history in your PKR Solat account dashboard at any time.

6Sharing Your Data with Third Parties

PKR Solat does not sell your personal data. We share it only in the following limited and necessary circumstances:

• Payment providers — Easypaisa, JazzCash, NayaPay, SadaPay, bank networks, and card processing gateways receive only the minimum information required to process each transaction (your wallet number or masked card details and the transaction amount).
• Game software providers — The companies whose games are hosted on PKR Solat receive anonymised session data for game integrity and licensing compliance purposes. They do not receive your personal details.
• Security and fraud prevention services — Third-party tools used to detect and prevent fraud, account takeovers, and bot activity may process your device fingerprint and IP address. These providers operate under strict data processing agreements.
• Legal and regulatory authorities — PKR Solat will disclose information to government or regulatory bodies when required to do so by a lawful order or legal obligation. We will, where permitted, notify you before making such a disclosure.

7Cookies and Tracking Technologies

PKR Solat uses cookies and similar technologies to operate the platform, maintain your session, and improve performance. Here is a plain breakdown of the cookies in use:

PKR Solat does not use third-party advertising cookies. You will not see targeted advertising elsewhere on the internet based on your PKR Solat activity. Analytics cookies collect only anonymised, aggregated data — they cannot identify you personally.

8How Long We Keep Your Data

PKR Solat does not keep your data indefinitely. Retention periods are determined by the purpose for which the data was collected and applicable legal requirements:

• Active account data — Retained for the duration your account remains open on PKR Solat.
• Post-closure data — Account information and transaction history are retained for 5 years after account closure to meet anti-money laundering and financial record-keeping obligations.
• KYC documents — Deleted within 30 days of successful verification, unless there is an active dispute or legal requirement to retain them longer.
• Support chat logs — Retained for 2 years to support dispute resolution.
• Marketing consent records — Retained for 3 years after you last interacted or until you withdraw consent, whichever comes first.
• Analytics data — Anonymised within 12 months and retained in aggregated form only.

9Your Privacy Rights as a PKR Solat Player

You have specific rights over the personal data PKR Solat holds about you. These are genuine rights that we are committed to honouring, not legal boilerplate.

10Security Measures at PKR Solat

PKR Solat implements multiple layers of security to protect your personal information. No system is completely immune to risk, but we take every reasonable step to reduce it.

• All data in transit is protected with 256-bit SSL/TLS encryption. The padlock icon in your browser confirms this is active.
• Sensitive data at rest — including payment details and identity documents — is encrypted using AES-256 encryption on our servers.
• Access to production systems containing player data is restricted to a small number of authorised PKR Solat staff and is logged and audited.
• Two-factor authentication (OTP to your registered Pakistani mobile number) is available and strongly recommended for all withdrawal requests.
• PKR Solat undergoes regular third-party security penetration testing to identify and close vulnerabilities before they can be exploited.
• In the event of a security breach that affects your personal data, PKR Solat will notify you within 72 hours of becoming aware of the incident, along with steps we have taken to address it.

11Children's Privacy

PKR Solat is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account, that account will be immediately suspended and any collected data deleted. The minor's guardian should contact us at support@pkrsolat.net for confirmation of deletion.

Parents and guardians who are concerned about a minor accessing PKR Solat should use parental control software to restrict access and contact us directly if they believe an account was opened by someone under 18.

12Marketing Communications

PKR Solat may send you promotional messages about bonuses, new games, and special offers — but only if you have explicitly opted in to receive them. We use SMS to Pakistani mobile numbers as the primary channel, since it's the most accessible for our players.

• You can opt in to marketing messages during registration or at any time through your account notification settings.
• You can opt out at any time by replying STOP to any PKR Solat SMS, or by updating your notification preferences in your account settings. Opt-outs are processed within 48 hours.
• PKR Solat does not send unsolicited marketing to email addresses or mobile numbers that have not opted in.
• Transactional messages — such as deposit confirmations, withdrawal notifications, and security alerts — are not marketing communications and will continue regardless of your marketing opt-out status.

13Changes to This Privacy Policy

PKR Solat may update this Privacy Policy from time to time as the platform evolves, legal requirements change, or we add new features. When we make material changes — changes that meaningfully affect how your data is used — we will notify registered players by SMS or through a notice on your account dashboard before the changes take effect.

Minor corrections and clarifications that don't change the substance of this policy will be updated without individual notification, but the Last Updated date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.

14Contact PKR Solat About Privacy

Privacy questions, data access requests, deletion requests, and any concerns about how PKR Solat handles your information should be directed to our support team. We take these seriously and commit to responding within 14 business days.